Shipping policy

Shipment processing time

All pre-made orders are processed within 3-5 business days.
All pre-order items are processed 4-8 weeks after the store is closed.

Shipments or deliveries will not occur on weekends or holidays. Expect delays upwards of 7-10 business days if we experience a high volume of orders. Email us if you have any questions concerning your order, at orders@tommyboy.co 

*the customer takes full responsibility for their order once it has shipped

Customs, duties, and taxes

Tommy Boy Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Tommy Boy Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. 

International Shipping Policy

All International shipping rates are calculated at checkout. These rates are calculated by the weight and size of the order. Tommy Boy Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Return Policy

As of this time, returns are not accepted. If the product you receive is faulty or defective (i.e. wrong size, or color) please contact us and we will exchange products for you at no additional cost. The product must be returned in brand new - unopened packaging for exchange to be effective. The customer has up to 1 week (7 days), after the delivery date, to provide a notice for a defective or faulty product. Failure to provide information in this time frame will result in the case being thrown away. 

*the customer takes full responsibility for their order once it has shipped

For more information, send us an email or message us on Instagram